Mission and Vision

At Hamperboxes, our mission is to consistently deliver exceptional customer service and outstanding product quality, while maintaining a personal and genuine touch in everything we do.

We are passionate about spreading love, joy and happiness across Australia through thoughtfully curated gifts and hampers, and we look forward to doing so for many years to come.

We are proud to support Australian small businesses and locally sourced Australian products, contributing to the strength and growth of our local economy and communities.

Your feedback is incredibly valuable to us. If you would like to share your thoughts or provide feedback about any aspect of our products or service, please contact us at sales@hamperboxes.com.au.

We sincerely appreciate the trust and support of our customers and thank you for being part of the Hamperboxes journey.

Secure Online Shopping

Shop with confidence at Hamperboxes using our secure and private payment system. We are committed to protecting your personal and payment information and maintaining the highest standards of online security.

Your payment details and personal information are protected during transmission using SSL encryption, helping to ensure your information remains secure and confidential.

Our Shopping Basket allows you to review, add, remove or modify items before completing your purchase. You can access your basket at any time by clicking the “Checkout” link at the top of any page.

Once you are happy with your order, simply proceed to “Checkout” to complete your purchase and arrange delivery.

Before submitting your order, please carefully check your gift message and delivery details to ensure everything is correct. A thoughtful, personalised message can make your gift even more special.

Delivery

At Hamperboxes, we are committed to delivering your gifts safely, securely and on time, wherever you are in Australia. We work with trusted third-party courier services, with most orders delivered via Australia Post (AusPost).

Standard Delivery

All hampers and gifts are carefully packaged to help protect them during transit. If an item arrives damaged, please contact us as soon as possible and we will arrange a replacement where applicable.

Orders over $149: Free standard shipping Australia-wide.
Orders under $149: A flat shipping fee of $9.90 applies.

For perishable products such as fresh flowers and fruit, we may upgrade the delivery service to AusPost Express for interstate and regional NSW orders at no additional cost to the customer, where required to help maintain product freshness.

Preferred Delivery Date

If you select a preferred delivery date, we will arrange dispatch to give the parcel the best chance of arriving on your requested date. A $15 preferred delivery date fee applies.

For example, if an order is placed on Monday, 10 August 2026, with a preferred delivery date of Tuesday, 11 August 2026, we will generally dispatch on Monday using AusPost Express, with delivery scheduled for the following day where the service is available.

Please note that delivery dates are subject to courier service availability and cannot be absolutely guaranteed.

Same-Day Delivery – Selected Sydney Postcodes

We offer same-day delivery for an additional $29 for orders placed before 10:30 am Sydney time.

Same-day delivery is currently available only to the following Sydney postcodes:

2000, 2007, 2008, 2010, 2015, 2016, 2017, 2027, 2038, 2039, 2040, 2041, 2042, 2043, 2044, 2045, 2046, 2047, 2048, 2049 and 2050.

Same-day delivery may also be available to hospitals, emergency departments, hospices and hotels within eligible postcodes. Please ensure the recipient’s full name, location, room or ward number where applicable and contact details are provided at checkout.

Our drivers aim to be as flexible as possible with delivery times; however, exact delivery times cannot always be guaranteed.

Delivery Delays

While we work closely with our courier partners to provide reliable delivery, unforeseen circumstances may occasionally affect delivery schedules. These may include:

Severe weather conditions
Traffic congestion or road disruptions
Courier network delays
Industrial action or strikes
High-volume periods
Regional or remote-area accessibility
Other circumstances beyond our control

If we become aware of a significant or unexpected delay affecting your order, we will communicate with you as soon as reasonably possible.

Tracking Information

Once your order has been dispatched, you will receive an automated email containing your tracking information. You can use this information to monitor the progress of your delivery.

Recipient Information

Please ensure that the recipient’s name, delivery address, phone number and any relevant delivery instructions are entered correctly when placing your order.

For deliveries to workplaces, hospitals, hotels or other large premises, please provide sufficient information to help the courier locate the recipient and complete the delivery successfully.

Sundays and Public Holidays

Standard deliveries are generally not available on Sundays or Australian public holidays. Same-day delivery may be available on selected Sundays or public holidays only where the order meets our same-day delivery requirements and the delivery postcode is within our eligible service area.

Important Information for Perishable Products

As we offer fresh and perishable products, including fresh fruit and flowers, delivery services may vary depending on the destination and the product ordered. We may select or upgrade the courier service where necessary to help ensure your order reaches the recipient in suitable condition.

Our delivery options and fees are designed to provide a balance between reliable delivery, product freshness and reasonable delivery costs. For this reason, same-day delivery is available only in selected Sydney areas.

Beautifully Prepared, Thoughtfully Gifted

Every hamper at Hamperboxes is individually prepared and hand-wrapped to order. We carefully curate each gift basket and finish it with elegant ribbons thoughtfully selected to complement the occasion, creating a beautiful presentation from the moment it arrives.

Our gift boxes feature premium magnetic-closure packaging that is sturdy, elegant and designed to enhance the unboxing experience. Easy to open and beautifully presented, they add an extra element of surprise and delight for the recipient.

Every gift also includes a complimentary greeting card, personalised with your own message to make your gift truly meaningful and memorable.

From small gestures to grand celebrations, our experienced team puts care, attention and a personal touch into every hamper and gift box. Because every gift deserves to feel special.

Product Substitution and Availability

Flowers

Due to seasonal availability, weather conditions and natural variations in flower colour, our florists may occasionally substitute flowers or colours within an arrangement. Any substitutions will be made with flowers of a similar style, quality and value, while maintaining the overall look and feel of the bouquet as closely as possible.

For significant changes that may substantially affect your order, our customer care team will contact you where possible to discuss the available options.

Hampers and Gifts

We make every effort to ensure that all products featured on our website are available throughout the year. However, product availability may occasionally change due to supplier availability, seasonal products or circumstances beyond our control.

If an item becomes unavailable, Hamperboxes reserves the right to substitute it with another product of similar type, quality and value. We will always endeavour to ensure that any replacement complements the overall presentation and value of your hamper.

Product Images, Colours and Specifications

We take great care to ensure that product descriptions, images, prices and specifications displayed on our website are accurate and up to date. However, slight variations may occur between product images displayed online and the actual product received, particularly in relation to colour, packaging and natural products. These variations may result from photography, screen settings, lighting or the natural characteristics of natural products.

Pricing

While we make every effort to maintain accurate pricing information, Hamperboxes reserves the right to change prices without prior notice. The price applicable to your order will be the price displayed at the time your purchase is completed.

Privacy and Customer Information

At Hamperboxes, we respect your privacy and are committed to protecting the personal information you provide to us. We treat all customer information with the utmost care and take reasonable steps to keep it secure and confidential.

Information provided through our order forms may be collected and used for purposes including processing and fulfilling your orders, providing customer service, managing your account and communicating with you about your purchases.

From time to time, we may also contact you with information about our products, promotions, special offers and other updates that we believe may be of interest to you.

If you would prefer not to receive promotional communications from us, you can opt out at any time by contacting us at sales@hamperboxes.com.au. We will respect your preference and remove you from our promotional mailing list.

Returns and Refunds Policy

At Hamperboxes, every order is carefully prepared and packaged to order. Due to the personalised nature of our curated hampers and the condition of products during delivery, our returns policy varies depending on the type of product purchased.

Curated Hampers and Custom Gift Boxes

We do not accept change-of-mind returns or refunds for curated hampers, custom hampers or gift boxes without a valid reason. Each order is individually selected, assembled and professionally packaged, and many products are specifically prepared for the individual order.

This policy applies to curated hampers and gift baskets, customised or individually prepared hampers, gift boxes containing individually packaged products, hampers containing perishable products, and flowers, plants, fresh fruit and other products with limited shelf life.

Unpackaged Gifts

For individual gifts purchased without our gift packaging or hamper presentation, we accept change-of-mind returns within 7 working days of receiving your order, provided the products are unused, unopened and in their original saleable condition.

Customers are responsible for the return shipping costs. A refund will be issued after we receive and inspect the returned products and confirm that they meet our return conditions.

If a perishable product arrives damaged, faulty or incorrect, please contact us so we can assist you with an appropriate resolution.

Dietary Requirements

Please ensure that the recipient’s dietary requirements, allergies and preferences are carefully considered before placing your order. Hamperboxes cannot accept responsibility for dietary requirements that were not advised to us before the order was placed.

Damaged or Incorrect Orders

We take great care when preparing and packaging every order. If your order arrives damaged or contains an incorrect item, please notify us within 7 working days of delivery by emailing sales@hamperboxes.com.au.

Please include your order number, a description of the issue, and clear photographs showing the damaged or incorrect item and packaging.

Once we receive your claim, we will assess the issue and, where appropriate, arrange collection of the affected product. We may provide a replacement or refund, depending on the circumstances and availability of the product.

We recommend keeping the original packaging and damaged items until your claim has been reviewed, as these may be required for assessment or collection.

Bulk and Corporate Gifting Services

As experienced gifting specialists, Hamperboxes is pleased to assist with bulk orders, corporate gifting, customised gifts and personalised products.

Whether you are looking to thank clients, recognise employees, celebrate milestones or arrange gifts for a special event, our team can help you create a gifting solution tailored to your requirements.

For bulk orders, corporate gifting, personalised products, large quantities or special requests, please contact us by email or complete the Bulk Order Enquiry Form available in our Corporate Services or Bulk Gifting section.

For customised and bulk orders, products or materials requiring special procurement will only be ordered once full payment has been received and cleared in our account.

As some products may require additional preparation or supplier lead times, we strongly recommend placing your order well in advance of your required delivery date. This allows sufficient time to source products, prepare personalised items and coordinate delivery to meet your deadline.

Our team will be happy to discuss your requirements and help make your corporate gifting experience seamless and stress-free.