At Hamperboxes, every order is carefully prepared and packaged to order. Due to the personalised nature of our curated hampers and the condition of products during delivery, our returns policy varies depending on the type of product purchased.

Curated Hampers & Custom Gift Boxes

We do not accept change-of-mind returns or refunds for curated hampers, custom hampers or gift boxes without a valid reason. Each order is individually selected, assembled and professionally packaged, and many products are specifically prepared for the individual order.

During the delivery and return process, packaging and presentation may be affected, making it difficult for us to resell the hamper in its original condition. This policy applies to:

Curated hampers and gift baskets
Customised or individually prepared hampers
Gift boxes containing individually packaged products
Hampers containing perishable products
Flowers, plants, fresh fruit and other products with limited shelf life

Unpackaged Gifts

For individual gifts purchased without our gift packaging or hamper presentation, we accept change-of-mind returns within 7 working days of receiving your order, provided the products are unused, unopened and in their original saleable condition.

Customers are responsible for the return shipping costs. A refund will be issued after we receive and inspect the returned products and confirm that they meet our return conditions.

If a perishable product arrives damaged, faulty or incorrect, please contact us so we can assist you with an appropriate resolution.

Dietary Requirements

Please ensure that the recipient’s dietary requirements, allergies and preferences are carefully considered before placing your order. Hamperboxes cannot accept responsibility for dietary requirements that were not advised to us before the order was placed.

Damaged or Incorrect Orders

We take great care when preparing and packaging every order. If your order arrives damaged or contains an incorrect item, please notify us within 7 working days of delivery by emailing sales@hamperboxes.com.au.

Please include:

Your order number
A description of the issue
Clear photographs showing the damaged or incorrect item and packaging

Once we receive your claim, we will assess the issue and, where appropriate, arrange collection of the affected product. We may provide a replacement or refund, depending on the circumstances and availability of the product.

We recommend keeping the original packaging and damaged items until your claim has been reviewed, as these may be required for assessment or collection.elated to refunds and returns.