At Hamperboxes, we respect your privacy and are committed to protecting the personal information you provide to us. We treat customer information with care and take reasonable steps to keep it secure and confidential.

This Privacy Policy explains how Hamperboxes collects, holds, uses and discloses personal information when you visit our website, place an order, contact us or otherwise interact with our business.

Where applicable, we handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Personal Information We Collect

Depending on how you interact with Hamperboxes, we may collect personal information including:

your name;
billing and delivery addresses;
email address;
telephone number;
order and purchase information;
recipient details that you provide when sending a hamper or gift to another person;
delivery instructions and gift messages;
account information, where you create an account;
communications and enquiries you send to us;
information you provide when subscribing to our mailing list or participating in a promotion;
information relating to payments and transactions; and
technical information associated with your use of our website, such as IP address, browser or device information, cookies and website usage information.

We generally only collect information that is reasonably necessary for our business activities.

2. How We Collect Personal Information

We may collect personal information when you:

place an order through our website;
create or use an account;
complete an online form;
subscribe to our mailing list;
contact us by email, telephone or through our website;
communicate with us regarding an order, delivery, return, refund or other enquiry;
participate in a promotion, competition or survey; or
browse or interact with our website.

In most cases, we collect personal information directly from you.

When you purchase a gift for another person, you may provide us with information about the recipient, such as their name, delivery address, telephone number and gift message. You should only provide another person’s personal information where you are authorised or otherwise permitted to do so.

3. How We Use Your Personal Information

Information provided through our website and order forms may be collected, held and used for purposes including:

processing and fulfilling your orders;
arranging payment and confirming transactions;
packing and delivering hampers and gifts;
communicating with you regarding your order;
providing customer service;
managing your customer account;
processing returns, refunds, cancellations or complaints;
responding to enquiries;
preventing or investigating suspected fraud or misuse;
improving our products, services and website;
maintaining business and transaction records;
complying with our legal and regulatory obligations; and
sending marketing communications where permitted by law.

We may also use information for purposes reasonably related to the purpose for which it was collected, where permitted by applicable law.

4. Payment Information

Payments made through our website may be processed by third-party payment service providers.

Payment providers may collect and process information required to complete your transaction in accordance with their own terms and privacy policies.

Hamperboxes does not necessarily receive or store your complete credit or debit card details when your payment is processed directly by a third-party payment provider.

We recommend reviewing the privacy policies of the payment services you choose to use.

5. Delivery and Service Providers

To operate our business and fulfil your order, we may disclose personal information to third parties where reasonably necessary.

These may include:

postal, courier and delivery providers;
payment processors and financial institutions;
website hosting and ecommerce service providers;
IT, cloud storage and technical service providers;
email and marketing service providers;
professional advisers such as accountants or legal advisers; and
other contractors and service providers that assist us in operating our business.

For example, a recipient’s name, delivery address, telephone number and relevant delivery instructions may need to be provided to a courier or delivery provider so that an order can be delivered.

We only disclose personal information where reasonably required for the relevant purpose or where otherwise permitted or required by law.

6. Overseas Disclosure

Some of the third-party services, technology providers, suppliers or contractors used by Hamperboxes may operate or store information outside Australia.

As a result, personal information may in some circumstances be disclosed to or accessible by overseas recipients.

Where practicable, and where required by applicable privacy law, we take reasonable steps in relation to overseas disclosures of personal information.

Important: If Hamperboxes routinely provides customers’ names, addresses, phone numbers or other personal information to overseas suppliers—for example, to fulfil an order directly from overseas—you should identify the countries involved in this section where practicable. APP 1 specifically addresses disclosure to overseas recipients and, where applicable, identifying the relevant countries where practicable.

7. Marketing Communications

From time to time, we may contact you with information about our products, promotions, special offers and other updates that we believe may be of interest to you, where we have your consent or are otherwise permitted to do so.

You can opt out of receiving promotional communications at any time by:

using the unsubscribe link provided in our marketing emails; or
contacting us at sales@hamperboxes.com.au.

We will respect your preference and remove you from the relevant promotional mailing list.

Please note that opting out of marketing communications will not prevent us from sending communications that are reasonably necessary in connection with your orders or transactions, such as order confirmations and delivery updates.

Australian commercial electronic messages are also subject to Spam Act requirements. ACMA states that commercial messages must identify the sender and contain a functional unsubscribe facility, and unsubscribe requests generally need to be honoured within 5 working days.

8. Cookies and Website Analytics

Our website may use cookies and similar technologies to operate the website, remember preferences, understand how visitors use our website, improve website functionality and measure the effectiveness of advertising or marketing.

Depending on the services used on our website, third-party providers may also place or access cookies or similar technologies.

You can generally control or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of our website.

If Hamperboxes uses services such as Google Analytics, Google Ads, Meta Pixel or other advertising/analytics technologies, this section should be updated to specifically reflect those services.

9. Security of Personal Information

We take reasonable steps to protect personal information that we hold from misuse, interference, loss, unauthorised access, modification and disclosure.

These measures may include appropriate administrative, technical and physical safeguards and the use of reputable third-party technology and payment providers.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure. You should take appropriate precautions when providing information online and keep your account credentials confidential.

10. Retention of Personal Information

We may retain personal information for as long as reasonably necessary for the purposes for which it was collected, including fulfilling orders, maintaining appropriate business and transaction records, resolving disputes and meeting our legal, accounting and regulatory obligations.

When personal information is no longer required, we may take reasonable steps to securely destroy or de-identify it where appropriate and subject to applicable legal requirements.

11. Accessing and Correcting Your Personal Information

You may contact us if you would like to request access to personal information we hold about you or if you believe that information is inaccurate, out of date, incomplete, irrelevant or misleading and would like it corrected.

Please contact:

Hamperboxes
Email: sales@hamperboxes.com.au

We may need to verify your identity before providing access to or correcting personal information.

In some circumstances, applicable law may permit us to refuse access or correction. If this occurs, we will handle the request in accordance with applicable legal requirements.

The OAIC identifies information about how customers can access their personal information and seek correction as one of the matters an APP privacy policy must address.

12. Privacy Complaints

If you have a question, concern or complaint about how Hamperboxes has handled your personal information, please contact us at:

Email: sales@hamperboxes.com.au

Please provide sufficient information for us to understand and investigate your concern.

We will review your complaint and aim to respond within a reasonable period.

If you are not satisfied with our response and the Privacy Act applies to the matter, you may be able to lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

Office of the Australian Information Commissioner

OAIC guidance says privacy policies should explain the complaints process and indicates that an organisation should generally be given a reasonable time—usually 30 days—to respond before a complaint is taken further.

13. Third-Party Websites

Our website may contain links to third-party websites or services.

Hamperboxes is not responsible for the privacy practices, security or content of third-party websites. When you leave our website, we recommend reviewing the privacy policy of the relevant third party before providing personal information.

14. Children’s Privacy

Our products and website are intended for general customers and are not designed for the purpose of knowingly collecting personal information directly from children.

If we become aware that personal information has been collected in circumstances where it should not have been collected, we will take appropriate steps in accordance with applicable law.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business practices, website, technology, service providers or legal requirements.

Any updated version will be published on our website, and the “Last updated” date at the top of this policy will be revised accordingly.

We encourage you to review this Privacy Policy periodically.

16. Contact Us

If you have any questions about this Privacy Policy, wish to access or correct your personal information, want to opt out of marketing communications, or would like to make a privacy complaint, please contact:

Hamperboxes
Email: sales@hamperboxes.com.au